Interlibrary Loan FAQ
Q: Is there any way for me to obtain an item that the Library does not own?
A: If the Library does not own a particular item, it can usually be obtained through Interlibrary Loan. This is a service through which the Library obtains copies of materials from other participating Libraries.
Q: Who can use the Interlibrary Loan service?
A: Interlibrary Loan services are available to LSU Health Shreveport affiliates.
Q: How do I request an Interlibrary Loan?
A: Books and journal articles are requested online using the ILLiad Interlibrary Loan System. Registration with the ILLiad system requires some basic information, including your name, department, telephone number, and e-mail address. Please be sure to enter your lsuhsc.edu email address as the system uses this address to notify you of the status of your request. At registration you may select to receive articles posted to the web for you to access via computer. This service is available only for articles which we receive electronically. You may also choose to pick up articles at the Circulation desk in the library or have them sent to you via campus mail if an article arrives via U.S. mail or fax. If you have any questions regarding registration, please contact Barbara Reilly (x5-5452) or Montie' Dobbins (x5-5664).
Q: How long will it take for my Interlibrary Loan request to be filled?
A: Average time to fill a request is about three days. Many requests are filled more quickly. A few, such as entire books, may take two weeks or longer. The following steps will help ensure your request is received as quickly as possible.
- Give as much information as you have available.
- Check for spelling errors.
- If using a PubMed citation, list the PMID.
- There are several different order forms for ILLiad. Please use the correct one (journal article, book, book chapter, etc). This helps us to know you need the Book XYZ, not the Journal XYZ.
- If the citation is odd, or if you are unsure of a part of it, be sure to list the source or copy the entire citation to the Notes section, so we can verify.
- Make sure that your phone number and e-mail are accurate in your patron record, so that we can contact you if we need any clarification.
Q: How much will my Interlibrary Loan cost?
A: The Library bills patrons according to what we are billed for each item. We cannot estimate the cost of any loan prior to receiving it. ILL charges are the patron's responsibility, and any departmental arrangements for payment must be made/verified through the patron's department. Bills are generated monthly and are sent either to the departmental Business Manager or to the individual.
Q: This is an emergency. How can I receive my Interlibrary Loan request more quickly?
A: Rush requests are taken only in instances of patient care emergencies. The request should be placed in the ILLiad Interlibrary Loan System. The ILL office must then be notified by phone (x5-5452). Please note:
- ILL office hours are 8:00 a.m. - 4:00 p.m., Mon-Fri (excluding holidays). Rush requests are taken only during normal office hours.
- Rush requests placed late in the day may not be processed until the next day, due to the closing times of the lending institutions.
- The Library cannot guarantee the availability of an item. Furthermore, because our receipt of an item depends on the responsiveness of the lending institution, we cannot guarantee timely delivery when an item is requested through "RUSH" processing. We do, however, utilize all of our resources to attempt to fill the request as quickly as possible.
- Lending libraries may charge fees in addition to their base loan charge to process Rush requests. These fees are passed on to the requestor.
Q: Are there any special requirements if I order a book through Interlibrary Loan?
A: Books ordered through Interlibrary Loan must be picked up in the Library and must be signed for. At pickup, you will be notified of the due date for the item. Most schools will not renew items and have the option to not lend to us in the future if we are late with returns. Thus, items must be returned to the Library in time to be sent to the lending institution. Patrons should return books to the Circulation desk and inform Circulation staff that the item is an Interlibrary Loan.
Q: What if the item that I request is in the lending library's rare or reference collection?
A: Any item loaned to us is bound by not only the lending library's policies, but also our own. If a library states that an item may not leave the library, we follow their policy. Likewise, if an item is loaned to us from their Reserve, Reference, or Journal collection, it is automatically bound by our policies and may not leave the library.
Q: Are color copies available?
A: Very few libraries provide color copies. We can try to locate an institution with this capability; however, we cannot guarantee that any lender will be able to provide this service.